Refund Policy
We want you to be completely satisfied with your purchase from Fashion Point Goa. If you are not satisfied with your order for any reason, we offer a straightforward return and refund policy to ensure your peace of mind.
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1. **Return Eligibility:**
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
- Returns must be initiated within [number of days] days from the date of delivery.
2. **Exclusions:**
- Certain items such as swimwear, intimate apparel, and personalized/customized items may not be eligible for return due to hygiene or customization reasons. Please check the product description for details.
3. **Return Process:**
- To initiate a return, please contact our customer service team at [contact@fashionpointgoa.in](mailto:contact@fashionpointgoa.in) with your order number and reason for return.
- Our team will provide you with instructions on how to return the item(s) and the return shipping address.
4. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
5. **Refund Process:**
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- If your return is approved, we will process a refund to the original method of payment within [number of days] days. Please note that shipping costs are non-refundable.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will provide a replacement or issue a refund accordingly.
7. **Cancellation Policy:**
- Orders can be canceled within [number of hours/days] hours of purchase. Once an order has been processed for shipping, it cannot be canceled.
8. **Contact Us:**
- If you have any questions or concerns about our return and refund policy, please reach out to us at [contact@fashionpointgoa.in](mailto:contact@fashionpointgoa.in).
By making a purchase from Fashion Point Goa, you agree to abide by the terms of this return and refund policy. We reserve the right to update or modify this policy at any time without prior notice.
